Shipping Policies

Glarus Gourmet ("we" and "us") is the operator of ( ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

2pm PST Daily Cut-off Time

If your order is placed after 2pm PST Monday – Friday, it will be processed the following business day. Please note: due to heat sensitivity we do not like to ship orders over the weekend. Orders with UPS Next Day Air selected will be shipped Monday - Wednesday unless requested otherwise by customer.

Subject to stock availability, standard order may take 3-5 business days to ship. If you have special shipping requests, please contact us and we will do our best to accommodate your request.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer. For international orders please note, the shipping costs do not include fees of destination country.

3. Returns

3.1 Return Due To Change Of Mind
Glarus Gourmet only accept returns if the product is defective and is notified of the defect within 24 hours of receipt. If a product is defective, a replacement product will be sent at no additional cost to you. Returns and refunds are approved on a case by case basis and photos may be required.

Please note: All transfer sheet and chocolate wafer products (standard design and custom) are hand printed every time and may not line up exactly as expected. reserves the right to determine if a product is considered defective because of offset printing. Photos may be required.

Rush jobs cannot be returned/refunded for any reason.

Return shipping will be paid at the customer's expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to back to the customer. We will notify you once this has been completed through email.

(Glarus Gourmet) will refund the value of the goods returned, but will NOT refund the value of any shipping paid.

4. Delivery Terms

4.1 Transit Time Domestically
In general, domestic shipments are in transit for 1-2 days depending on shipment method.

4.2 Transit Time Internationally
Generally, orders shipped internationally are in transit for 3-5 days. Although rare, sometimes deliveries are delayed due to your country's customs policies. Unfortunately, this is not something we can account for in advance. By choosing international shipment you agree that we will not be held accountable in any way for such occurrences. 

4.3 Dispatch Time
Orders are usually dispatched within 3-5 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping
Glarus Gourmet can not ship to P.O. box addresses. We are unable to offer couriers services to these locations.

4.6 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

Import Duties & Taxes

The payment of duties and taxes is the responsibility of the recipient.

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Glarus Gourmet encourages you to be aware of these potential costs before placing an order with us.

If you refuse to to pay duties and taxes upon arrival at your destination country, the goods will be returned to Glarus Gourmet at the customer's expense, and the customer will not receive a refund for the value of goods or shipping paid. 

8. Cancellations

If you change your mind before you have received your order*, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

*We do not accept cancellations on Custom Orders. 

9. Unclaimed Mail Policy:

It is important you provide a valid email address so you can receive tracking information for your order. If you are not available to accept your package for any reason, we are no longer responsible for damaged or melted product nor can we offer a refund for any part of the order. In the event that UPS is unable to deliver your package, their policy is to hold the package for 5 business days and contact you, the customer, via a written note or email to resolve any issues. If they do not receive a response by the final business day, your package is returned to us. If your package is returned you may opt to pay additional shipping to have your order reshipped.

10. Customer service

For all customer service enquiries, please email us at [email protected]

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