1. Custom Orders
All custom products require 3 weeks for processing (1 week for all reorders). All custom projects also require a one-time artwork set up fee. A temporary set up allows for a single run of your custom project; your artwork template will not be stored for future reorders. A permanent set up allows for your artwork to be held for up to 15 months of nonuse. If you will be ordering a specific design less frequently than 15 months apart, a temporary artwork set up is recommended each time.
2. Standard Order (Non Custom)
Subject to stock availability, order may take 3-5 business days to process. In the instance that we are out of stock of an item, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. Our shipping providers deliver packages Monday through Friday. We do our best to avoid shipping packages over the weekend or holidays. If you have special shipping requests, please contact us and we will do our best to accommodate your request.
Transfer sheets and chocolate wafers are heat sensitive, but we guarantee all domestic shipments against melting or other damage only when "UPS Next Day Air" is chosen at checkout and the signature requirement is not waived. You may choose to waive the signature confirmation by contacting us immediately after placing your order, however, if you choose to waive your signature you are also waiving the guarantee of a heat safe delivery, as we cannot be held responsible for packages left on a doorstep or in a mailbox.
*International shipments are not guaranteed heat safe or against other damages due to the longer shipping time involved; however, we do our best to ensure a safe arrival by packaging all shipments with gel ice packs and insulation.